This Privacy Policy (“policy”) sets forth the terms and conditions (“Terms”) with respect to the collection, use and sharing of personal as well as non-personal data of the end-user (“you” or “user”). The policy prescribes the rights of FDVZ HEALTHY LIFE PRIVATE LIMITED (“Foodvez” or “we” or “us”) to collect, use and share personal and non-personal data of users as well as stipulates restrictions applicable to Foodvez in dealing with such data. By creating an account or registering with Foodvez, you agree to be bound by our Privacy Policy, which is incorporated by reference into the Terms of Use. If you do not accept and agree to be bound by the policy, you shall not access or use the Products and Services offered by Foodvez. We may make changes to the Privacy Policy from time to time. We may do this for a variety of reasons including to reflect changes in or requirements of the law, new features, or changes in business practices. The most recent version of the policy will be posted on the Site and you should regularly check for the most recent version. The most recent version is the version that applies. If you continue to access any of the Platforms or avail Products and Services after the changes become effective, then you agree to the revised Terms. You can sign in and access as well as use the Products and Services offered by Foodvez through any of the Platforms as referred to in the Terms of Use. For such purposes you shall be required to provide mandatory information like (i) date of birth, gender, residential address, marital status, email address, Mobile Number etc. ii) information pertaining to your medical condition such as medical records, family history, prescriptions, past surgeries and lifestyle choices including smoking habits, food preferences (Vegetarian/Non-Vegetarian) etc. and (iii) information sought by Foodvez Partners either via online chats, telephone or any other means to offer their Services. Foodvez shall collect information based on your interaction with Foodvez Partners and access through the aforesaid means which helps Foodvez in providing personalized and effective service [Office1] (collectively referred to as “personal data[L2] ”). Foodvez shall also collect supplemental information via Cookies, Web Beacons, Foodvez mobile device applications and from external sources. (“non-personal data” or “NPD”)

Data Collection and Management

Purposes for which the personal data is to be processed
Foodvez requires personal data of the users for personalized and pertinent health advice and supporting doctor-patient relationship. It also requires personal data for providing adequate Products and Servicesas defined under the Terms of Use including but not limited to:
Administering account of the user and provide the user with access to particular tools, Products and Services personalized by the user
For validating eligibility for and participation in the Services and Treatment Plans offered by Foodvez (i.e., you meet the clinical enrolment criteria for the Services, which may identify those individuals at risk for certain chronic diseases or living with certain chronic diseases)
Sending personalized emails or secure electronic messages pertaining to your health interests, including news, announcements, reminders and opportunities, and provide you with more relevant content and advertisements
Reviewing and enhancing the quality of Foodvez Products and Services, and improving your overall experience
To investigate or defend against any allegation or claim against Foodvez
Nature and categories of personal data being collected;
Mandatory identifiable information: Name, date of birth, gender, residential address, marital status etc
Contact information: Mobile number, email address, communication address etc
health data related to the state of physical or mental health of the user and includes records regarding the past, present or future state of the health of user, data collected in the course of registration for, or provision of health services and includes medical records, family history, prescriptions, diagnostic test reports, lifestyle choices etc.
The user may exercise his right to withdraw his consent from permitting Foodvez from processing or sharing personal data of the user by giving notice of withdrawal to Foodvez at the [email protected]. Foodvez shall not process or share any personal data of the user once Foodvez receives such notice from the user. However, Foodvez shall not be liable for any information which is already processed or shared before such notice of withdrawal is given by the user. Foodvez also reserves its right to terminate the Account of the user on basis of such notice of withdrawal.

Source of collection of personal data other than the Platform Foodvez collects personal data from the users through its Platforms either by proactively asking the user or automatically through Content uploaded by the user on the Platforms. However, Foodvez also reserves its right to collect personal data from third parties like social media aggregators, insurance companies, laboratories, medical practitioners etc. Foodvez may also collect information from you through phone, SMS or email. You also provide data when you search, buy, post, participate in the Services and Treatment of Foodvez or communicate with customer service. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; the personal description in your profile; and your health information. The source of information could be such information which is provided by you, automatically provided via uploading of Content on the Platforms or data received through third parties.
Merger, Sale, Bankruptcy, or Other even

Foodvez may sell or buy assets, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets. If we are acquire or merge with, any other entity, we reserve the right to assign or transfer any personal data that we have collected; and, for any bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or for any application of laws or equitable principles affecting creditor’s rights, personal data might be transferred or disclosed to third parties. In case of sharing of personal data on account of the reasons set out in this Clause, users will be provided with a notice of such merger, sale, bankruptcy or any other similar event.

Foodvez in course of providing Products and Services may be required to divulge personal data to Foodvez Partners. Such personal data has been shared with these third parties in consonance with clause 1 (e). However, Foodvez may not have control over the personal data which comes within the knowledge of such Foodvez Partners. Foodvez does not take any responsibility for any unauthorized usage or sharing of such personal data by third parties. However, Foodvez shall assist the user in every way possible in initiating any action against the concerned Foodvez Partners for unauthorized usage of personal data of the user.
Foodvez encrypts data transmitted to and from the App and the Site[Office5] . Despite Foodvez’s efforts to protect your personally identifiable information and personal health information, secure transmission of information via the internet cannot be guaranteed due to security threats outside Foodvez’s control and you acknowledge that transmission is at your own risk. By submitting your personal data, you agree to such transmission. Foodvez will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. However, it is made clear that the access, use, transaction, transmission, etc. are done by user at their own volition and risk, and Foodvez shall not be responsible and liable in any manner whatsoever.

Shipping Policy

At Foodvez, we strive to provide you with a seamless shopping experience for all your healthy food needs. Please review the following shipping policy to understand how we handle the delivery of your orders:

1. Shipping Options: We offer multiple shipping options to accommodate your preferences and delivery needs. These options include standard shipping, expedited shipping, and, in some cases, same-day delivery for select locations. You can select your preferred shipping method during checkout.

2. Delivery Times: Estimated delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 3 to 7 business days, while expedited shipping ensures delivery within 7 business days. Please note that delivery times may be longer for remote or international locations.

3. Shipping Costs: Shipping costs are calculated based on factors such as package weight, dimensions, and destination. We strive to offer competitive shipping rates and occasionally provide free shipping promotions for orders exceeding a certain value. Shipping costs will be displayed during checkout for your review before completing your purchase.

4. Packaging: We take great care in packaging your orders to ensure they arrive safely and in optimal condition. Perishable items are packed with insulated materials and ice packs, if necessary, to maintain freshness during transit. Non-perishable items are securely packaged to prevent damage during handling and shipping.

5. Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery and estimate the expected arrival date.

6. Returns and Refunds: If you are not satisfied with your purchase or if items arrive damaged or spoiled during shipping, please contact our customer support team within 15 days of receiving your order. We will assist you in arranging returns, exchanges, or refunds according to our return policy.

7. Customer Support: Our dedicated customer support team is available to assist you with any shipping-related inquiries or concerns. Please don’t hesitate to reach out to us via 9405944907 for prompt assistance.

Thank you for choosing Foodvez for your healthy food purchases. We appreciate your support and look forward to serving you!